Istanbul, Turkey – Matsapha, Eswatini, 14 March 2022 – Royal Eswatini National Airways Corporation (RENAC) trading as Eswatini Air and Hitit signed a new technology supply agreement for the planned scheduled regional airline operation.
Hitit, continues to spread its technology influence throughout Asia, Europe, the Americas, Middle East, and the Pacific regions, including increasing its African partner airlines to 18 with this new agreement with Eswatini Air. The plan is to build a seamless and agile IT infrastructure for Eswatini Air powered by Hitit’s Crane Suite.
A new technology partnership has been established between Hitit, the leading airline and travel IT provider, and Eswatini Air, the new national airline company. According to the agreement, Hitit will provide full-scale solutions and services to the carrier. Hitit has started the implementation process in accordance with the airline's plan to begin scheduled flights during the first half of 2022.
After integrating Hitit's Crane PSS solutions, a global brand with a valuable reputation, the airline will be ready to commence its operations. Thanks to Hitit's Content Management System and Mobile Application services, passengers will be able to quickly complete their reservation and purchasing process. Hitit's solutions will also enable Eswatini Air passengers to be flown into four regional destinations and connect with the rest of the world.
Nevra Onursal Karagac, the Chief Marketing Officer at Hitit, remarked: "It has always been a great honor for us to serve our African industry players. We are now experiencing this joy with Eswatini Air. Our processes began remotely, in line with the airline's plans to start operations in 2022. With our one-stop-shop approach and capacity to implement in record-time, we will offer Eswatini Air the best quality solutions with incomparable services and customer satisfaction."
“The reservations and ticketing system of an airline is the main channel through which customer of an airline checks availability, searches for options suiting their travel requirements and purchases tickets for air travel. Our assessment and evaluation pointed to Hitit’s Crane Pax product as best suited for our requirements and the markets we will be serving. Today’s traveler requires convenience, control, and transparency and our acquired solution will offer these”, said Xavier Masule, Director Commercial at RENAC.
“Meeting and exceeding our customer service requirements is at the center of everything we do at RENAC, and therefore the choice of the right technology partner is critical for our operations. We believe Hitit is positioned well to be the technology partner to work with to help us achieve our business aspirations”, said Captain President Qiniso Dhlamini, Chief Executive Officer of Royal Eswatini National Airways Corporation.