Gulf Air, the airline with the largest network in the Middle East, has signed an agreement with Hitit Computer Services, expert in airline IT business and a leading provider of various software systems especially loyalty and customer relations.

CRANE 4C Customer Contact Center/ Customer Relations System will be integrated with Hitit’s CRANE Frequent Flyer System to provide a complete view of a customer in contact with the airline.

With this software, Gulf Air will be focused on developing long-term relationships and improving corporate performance through customer loyalty and customer retention. Aim is increased customer satisfaction due to seamless processing and focus is on the strategic management of airline loyalty.

‘With CRANE 4C and previously selected CRANE FF Systems, we are proud to have an expanded product line and services at Gulf Air,‘ stated Nur Gokman, Partner and General Manager of Hitit Computer Services.

SOURCE:

Ameinfo.com article about Crane FF and Gulf Air


Gulf Air selects Hitit’s Crane Frequent Flyer System

July 25,2007

Gulf Air, as part of its commitment to the latest aviation technology, signed an agreement with Hitit Computer Services for CRANE Frequent Flyer system.

The software enables the airline to improve customer service and create a solid foundation for its Frequent Flyer Programme. Gulf Air will be migrated to CRANE FF System before the end of 2007.

‘This is a long term partnership and we are delighted to welcome Gulf Air to Hitit Frequent Flyer family,’ stated Nur Gokman, Partner and General Manager of Hitit Computer Services. ‘We believe that our relationship started with FF will further grow into many other future projects.’

Lee Shave, Vice President Marketing and Sales, welcomed the technology upgrade. ‘We have chosen Crane Frequent Flyer system to drive forward a significant improvement in services to our loyal customers. We are confident that this partnership will benefit both Gulf Air and our frequent flyers as we refocus our services and attention more closely on the needs of our passengers.’