Artificial Intelligence (AI) has made an undeniable impact on the aviation industry. But this technology involves far more complex uses than the helpful chatbot. From check-ins to baggage, AI has already gained a foothold in changing and improving how airlines work.
Beyond Chatbots: AI in Airlines Today
United Airlines and Amazon Alexa collaborated for a unique approach to getting consumers information about booked flights. Travelers who need to know flight status or are wondering about the Wi-Fi can simply add “United Skill” to the Alexa app.
In addition, baggage issues could become a thing of the past. Hong Kong International Airport (HKIA) has already teamed up with the Chinese University of Hong Kong to use an AI-powered real-time baggage trolley supply system.
Manually checking baggage will no longer waste people's precious time. With far less room for error, these unique video analytics would reveal the journey baggage makes from container to airplane to the baggage processing hall.
At every step of the way, travelers could view where their luggage is currently located and find out when it would be ready for pick-up. Airlines could then adjust the baggage claim process and increase efficiency by knowing where problems will happen and how to prevent future issues.
With some industry reports showing mishandled bags costing airlines an estimated $2.3 billion in 2017, this use of AI could prove a welcome addition to every airline in the future. The cost of lost luggage could be a distant memory, as these early adopter tests may soon reveal.
In May 2017, Delta revealed a new plan to provide four automated self-service bag check-in kiosks at the Minneapolis-St. Paul International Airport. One of those kiosks made use of facial recognition technology to match a customer’s face to the passport image.
Delta and U.S. Customs and Border Protection began another test project at the end of 2017 at Hartsfield-Jackson Atlanta International Airport. Travelers could use this new facial recognition to board flight DL82 from Atlanta to Paris.
Soar the Skies With AI
Artificial intelligence tools combine mechanics like machine learning and predictive analytics to change the way people fly. As airlines continue to explore ways to incorporate AI, companies will need to stay a step ahead to compete.
Take your company into the next generation with airline, airport and travel industry software solutions and services. Achieve your IT goals with the Crane suite of products from Hitit Computer Services.0