London, 4 October 2017- Hakan Unlu from Hitit CS spoke at Agifors Annual Symposium on airline operational research. Hosted by British Airways the symposium took place in London. Hitit’s consultant Hakan Unlu focused his speech on the interrelation between the operational quality of an airline and its customer loyalty. The company has a broad experience in building and managing loyalty programs for airlines.
The 57th Annual Symposium of Agifors (Airline Group of the International Federation of Operational Research Societies) hosted by British Airways has started on 2nd October in London. This year's Symposium has offered the latest innovation in airline operations research and analytics. Airline operations, airline strategy, cargo logistics, crew scheduling, e-commerce, information technology, OR management, revenue management, robust planning, and scheduling planning were among the topics discussed.
As a chrome sponsor of the symposium, Hitit held a business lunch to participants to share ideas, current trends and latest technological advances on airline operations and strategies and also discuss how an airline to boost its customer satisfaction by means of IT technologies.
Mr. Hakan Unlu explained the challenges of customer loyalty for airlines and focused the answers how can IT help to airlines. These loyalty programs depend on the airline product. “If the product fails loyalty collapses”, said Unlu in London. IT companies like Hitit can help to maximize loyalty and minimize the gap between promised and delivered product. Better integration and disruption management are as important to airline operations as an efficient communication of problems and planned resolutions.
Agifors, founded in 1961, is a professional society dedicated to the advancement and application of operational research within the airline industry.
