Surinam Airways has recently concluded its digital transformation with the incorporation of Hitit’s Crane-branded Reservation; Online Booking; Departure Control; Weight & Balance; Loyalty and Content Management systems. This powerful partnership between Surinam Airways and Hitit enables travelers to take advantage of this cutting-edge technology for the next 5 years. As a result of this partnership in South America, Hitit consolidates its position further as one of the world’s leading aviation technology solutions providers.

15.03.2023 Paramaribo, Suriname – Hitit, one of the leading airline IT solutions providers, with Partners in over 60 countries worldwide, has successfully established its presence in South America. Hitit has recently completed the system transition for Surinam Airways, the flag-carrier of Suriname. This marks Hitit's expansion journey to South America which began from the Caribbean islands and further solidifies Hitit's footprint in the region. Hitit continues to strive in providing its innovative solutions as one of the leading airline technology providers and is proud of another successful collaboration with an esteemed Partner of this calibre.

Hitit’s Passenger Service System (PSS) – a powerful and customizable end-to-end airline IT solution – is now the platform that will host and manage Surinam Airways’ operations for the next five years. This transformation will enable Surinam Airways to maximize operational efficiency and decrease technological complexity.

Hitit’s state-of-the art PSS solutions are expected to create a seamless and efficient experience for end-users. At the forefront of innovation, these features enable passengers to take advantage of enhanced booking and flight tracking tools. With Hitit running in the background, passengers can rest assured that they can easily manage their bookings and obtain real-time updates on flight status via a user-friendly interface.

Expansion in Americas region continues with addition of Surinam Airways

Commenting on the announcement, Nevra Onursal Karaağaç, CMO of Hitit said; “We are thrilled to have finished Surinam Airways’ digital transformation. Our expansion journey in Americas region started with Caribbean Islands and now continues with the addition of Surinam Airways, one of South America's flag carriers, to Hitit's portfolio of partners. This success in the South American region marks an important milestone in Hitit’s expansion strategy, following successful implementations in the Caribbean. We have been working hard to make our solutions available to airlines worldwide, and this latest deal is testament to that effort. We are truly delighted to have been selected by Surinam Airways as their technology partner to help them achieve their goals.”

Ms. Karaağaç also added: “Our aim is always to provide our Partners with our end-to-end technologies that improve passenger experiences whilst – equally important – making airline operations more efficient.”

Surinam Airways Acting CEO said about their partnership with Hitit: “Surinam Airways expects to make a big leap forward in terms of service to customers and travel agents with the migration to Hitit. With the implementation of Hitit, we will be able to serve our GDSs satisfactorily, as they have had difficulty selling their customers a complete package over the past 5 years. This will soon be a thing of the past, as a result of which they will be better motivated to confidently sell the Surinamese product “Surinam Airways”. Our CTO department and the Call Center are very happy and motivated because they will soon be able to view the GDS bookings correctly in Hitit and that discrepancies do not result in incorrect information being passed on and therefore no irritated customers and travel agents. A well-functioning Passenger Sales System (PSS) with the complete package will certainly contribute to increasing our turnover!

Hitit will also expand the possibilities for visitors on the Surinam Airways website. As part of the transition, this has also resulted in a new website, which was previously implemented in October 2022. In addition to buying a ticket online, the website now also offers the customer the opportunity to check his/her journey in advance, to be able to buy excess baggage online, to check in online in advance for the flight and to be able to purchase various other services. A definite must in today's travel experience.

As Hitit looks so far, that will be an improvement over the past 4 years. We in the back office are therefore looking forward to the results of the daily production after Cutover. The Hitit team showed great expertise throughout the project and were very supportive to all of us. They are committed to "on time" delivery and therefore motivate and encourage our team to perform as such. Of course, we expect a smooth "Weight and Balance" transition from the "CHECK-IN" system and the "Cargo handling process" to finalize a "Load-sheet" and distribute it to the relevant departments.”